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How megastar Handles Your Privacy

We collect only what we need to run your account and process payments through bKash, Nagad or Rocket. This page explains what data we hold, why we hold it, and how you can ask us to change or remove it.

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megastar How megastar Handles Your Privacy
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We take a layered approach to keeping your information safe. From the moment you enter your bKash number to the point you withdraw through Rocket, multiple protections are in place. Here is how each layer works for you.

Data Encryption

All data transmitted between your device and our servers is encrypted using SSL. This applies to every login, every deposit confirmation through Nagad, and every message you send through live chat. Your information travels in a form no one else can read.

Cookie Practice

We use cookies to remember your login session, your language preference, and your last lobby position. We do not use tracking cookies that follow you across other websites. You can clear cookies from your browser settings at any time without losing your account.

Account Verification

Before we process a withdrawal or change your registered phone number, we verify your identity through an OTP sent to your mobile. This step blocks anyone else from accessing your funds even if they somehow obtain your password.

Data Retention

Active accounts retain data for as long as you use them. If you close your account, we hold records for the minimum period required by applicable regulations in your region, then permanently delete them from active storage.

Third-Party Sharing

We share transaction data with bKash, Nagad and Rocket only to complete your deposits and withdrawals. We share verification data with our fraud-prevention partner only. No marketing data is sold or given to advertisers.

Your Control

You can request a full export of your data, correct inaccurate details, or ask for deletion at any time. Submit through live chat, email, or directly from your account settings. We process valid requests and confirm completion back to you.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about your personal information or want to make a data request, we have three clear ways to get in touch. Each channel can handle privacy queries, deletion requests, and account data corrections.

Live Chat Open live chat from any page on your mobile or desktop browser. Tell the agent your query is about privacy and they will route you to the data team. No waiting in a general queue — privacy requests get flagged immediately for faster handling.
Email Support Send your data request to our support email. Include the phone number or email linked to your account so we can verify ownership before making changes. We aim to acknowledge every privacy-related email within one working day.
Account Settings Inside your account dashboard, the privacy section lets you download a copy of your stored data or submit a deletion request directly. The form pre-fills your details, so the process takes only a few taps on your phone.

Common Questions About Your Data

Below are answers to the privacy questions our Bangladesh players ask most often. If your question is not here, reach out through live chat or email and we will respond directly.

We collect your name, email address, phone number, and the payment method details you choose for bKash, Nagad or Rocket. We also record your device type and IP address automatically when you access the lobby.

No. We do not sell or give your personal information to advertisers. Data is shared only with payment processors to complete your transactions and with our security partner for identity verification.

Open your account dashboard, go to the privacy section, and tap the data export button. The system compiles your information into a downloadable file. You can also request this through live chat or email.

Once you close your account, we retain your records for the minimum period required under applicable law in your region. After that window passes, your personal data is permanently removed from our active systems.

All payment data is encrypted with SSL during transmission and stored in secured systems. Transaction details are shared only with the relevant payment provider — bKash, Nagad or Rocket — to fulfil your deposit or withdrawal.

Yes. You can update your name, email, or phone number through account settings. For changes to payment-linked details, contact live chat so we can verify your identity through OTP before making the correction.

This policy applies wherever you access the platform from a supported location. However, service availability depends on local law and eligible regions, so not all features may be accessible everywhere.

We use session cookies to keep you logged in, remember your preferences, and track your position in the lobby. We do not use cross-site tracking cookies. You can clear or block cookies in your browser settings at any time.

We acknowledge deletion requests within one working day. The actual removal depends on verification steps — once we confirm your identity through OTP or email, deletion from active systems follows promptly.

Reach our support team immediately through live chat for the fastest response. Provide your registered phone number so we can lock the account, reset access, and investigate. You can also email us with the same details.

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